Why you’ll love this role (by an actual support Team member)

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“I’ve worked at many companies, but I’ve never experienced the transparency and respectful cross-team communication I’ve found at Dartsee. Communication is open, managers and founders are accessible, and every team genuinely respects one another. There’s no micromanagement—we’re trusted to own our day-to-day work.

The founding team is humble, approachable, and truly cares about our well-being. Mistakes are met with constructive feedback, and our ideas for improving processes are always heard. Leadership meets with us weekly to talk about both work and life. There’s a lot of laughter here, which makes Dartsee feel both fun and meaningful.

The phrase ‘we are a family’ never meant much to me before—but Dartsee truly is one of one.”

What you’ll do

• Provide day-to-day customer support via WhatsApp chat, ensuring fast, friendly, and precise communication.

• Collaborate with international colleagues during daytime hours to resolve customer issues efficiently.

• Understand Dartsee’s dart system (hardware + software) to confidently assist customers with technical questions.

• Lead proactive outreach projects, connecting with customers to improve engagement, gather feedback, and enhance satisfaction.

What we’re looking for

Must-haves:​

• Fluent English (written and spoken).

• Strong empathy and kindness in customer communication.

• Precision and attention to detail.

• Proactive mindset — you don’t wait for problems, you look for improvements.

• Ability to understand and navigate a complex software tool.

Nice to have: ​

• Experience working with IT hardware.

• Basic understanding of how networks operate.

• Experience working with abstract or system-based tools (e.g., Workday or similar platforms).

• Experience in customer service, sales, or customer-facing roles.

Who you are

You’re kind, structured, and solution-oriented. You enjoy helping people solve problems and feel confident using technology to do so. You’re excited about contributing to a product that creates real-world social experiences and makes venues more successful.

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Why you’ll love working at Dartsee

• Competitive starting salary: depending on experience and contract terms.

• Fast-growing, friendly, no-politics culture.

• Real opportunity to learn, grow, and make an impact.

• Visible contribution to customer satisfaction and company growth.

• Flexible work options: fully remote, daytime working hours aligned with international collaboration.

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How to Apply

As the first step in our application process, we use TestGorilla - a platform that helps us get to know you better. We ask you to complete a short set of tests and record brief video answers to a few questions using your webcam. The whole process takes around 50 mins. You’ll also see a video in the system which we prepared to explains the full process - don’t worry, it’s very straightforward.

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Apply now using the button below and join us on this journey.